CRM — Customer Insights

Turn your customer list into a growth engine. Automated segmentation, lifecycle tracking, health scores, drip email flows and smart next-best-action suggestions — all running nightly on your booking and payment data.

Fonctionnalités clés

• Automatic segmentation: VIP, Loyal, At-risk, Churned, New, Dormant — refreshed every night
• Customer lifecycle stage + 0–100 health score on every profile
• Drip email flows: post-booking thank-you, subscription renewal reminders, win-back, NPS, birthday
• Enriched customer overview with segment chips, lifetime value and last-seen at a glance
• Unified customer activity timeline: bookings, emails, payments, notes, logins
• Smart next-best-action suggestions per customer (rebook, win back, upsell)
• Custom segments with a rules builder (LTV ≥ €500 AND bookings ≥ 3)
• Email suppression + preference center — stay GDPR and CAN-SPAM compliant

Disponibilité par plan

Tarification